Customer Feedback Tools for Customer Success Teams
Noora helps your customer success team capture feedback from every customer conversation, connect it to product decisions, and keep customers in the loop — without extra work.
Log feedback on behalf of customers instantly
Customer conversations are full of product gold — but most of it never reaches the product team. Noora makes it effortless for CS to capture that feedback in real time.
- Use the free Chrome extension to log feedback directly from email, Intercom, or any web app.
- Vote on behalf of customers so the right voices are heard in prioritization discussions.
- Add private notes to give the product team context without sharing them publicly.
Show the revenue impact of customer requests
Get product teams to pay attention to the right requests by showing them which ones are tied to your biggest accounts. Noora connects user and company data to every piece of feedback.
- See total MRR at stake for each feature request or bug report.
- Filter feedback by account, plan tier, or company size.
- Build a prioritization case with real revenue numbers behind it.
Keep customers informed without manual effort
Chasing down customers to tell them a feature shipped is time-consuming and often forgotten. Noora automates the loop so CS teams can focus on building relationships instead.
- Customers who voted are automatically notified when their feature request ships.
- Share your public roadmap so customers can track progress on their own.
- Embed the changelog in your app or portal so updates are always front and centre.
Give customers a self-serve feedback portal
Reduce the volume of "when is X coming?" support tickets by giving customers a place to submit ideas, see the roadmap, and track feature progress themselves.
- Branded feedback portal that matches your product.
- Single Sign-On means customers don't need a separate account.
- Private boards for specific accounts or beta programmes.
The feedback toolkit your CS team has been waiting for
Noora bridges the gap between customer conversations and product decisions, so your CS team can make a real impact on what gets built.
Feedback
Feature upvoting
Comment likes
Private boards
Anonymous users
Custom domain
Single-Sign on (SSO)
SSO redirect
Embed in your product
Dark mode
Custom CSS
Roadmap
Custom statuses
Cover images
Estimated dates
Notify users
Changelog
WYSIWYG editor
Link to feature requests
Youtube integration
Loom integration
GIPHY integration
Admin
1000's of integrations
Invite teammates
Post and comment moderation
Vote on behalf of other users
Pin comments
Merge and move posts
Assign posts
Tags
API access
White labelling
Analytics dashboard
Ready to get started?
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