Best UserVoice alternative you can find

Noora: an affordable alternative to UserVoice

Looking for an alternative to UserVoice for collecting and voting on customer feedback? Here's the ultimate guide to UserVoice alternatives and competitors, with a particular focus on Noora.

Comparison of UserVoice and Noora

Noora and UserVoice both offer product feedback management software for B2B SaaS businesses. There's a lot of feature overlap between the two products, however there is also a large number of differences.

Customer feedback portals

Both UserVoice and Noora give you a product feedback portal, that allow your users to post feature requests and suggestions and vote on product ideas. Both UserVoice and Noora's feedback portals give you the ability to:

• Gather product ideas and feature requests from users
• Let users vote on each others feature requests
• Create different categories such as Feature Requests, Bug Reports or Integrations

Noora also allows you to create private feedback boards that allow you to run customer advisory boards, where you invite a select group of your userbase to give you focused feedback on specific product releases or closed beta features.

Gather feature requests and feedback from a feature voting portal

Collecting feedback via internal teams

Both UserVoice and Noora give your internal teams a simple way to collect insights without interrupting their existing workflows. With Noora, your sales team and customer support team can install the Chrome browser extension and easily gather feedback snippets from any web source - such as Gmail, Outlook, Salesforce and Slack. Both tools are great for:

• Tracking feature requests from HelpScout, Zendesk and Intercom
• Collect user feedback from customer emails through Gmail and Outlook

Collect feedback via internal teams within their existing workflows

User segmentation and analysis

Both UserVoice and Noora allow you to enrich your feedback data with user and business traits and properties to allow you to aggregate and analyze feedback to drill down into which potential product updates could drive the most revenue growth and retention. With Noora you can enrich customer data with your own back-end data or use our Segment integration to send your customer data to your Noora workspace without writing any code. You can then build powerful segments of your contacts, to dive into the details and see what your most important customers want.

Both tools offer a powerful admin console/view that allows you to get a much better overview of feature requests from your users than most other feature voting tools.

User segmentation allows you to prioritize requests from your most valuable features

Sharing product updates

Unlike UserVoice, Noora also allows you to communicate your product roadmap to your users via the use of a public roadmap and changelog. This keeps your users informed and engaged with the future direction of your product. In this respect, Noora means you can avoid having to need a separate public roadmap tool such as Canny or Trello.

Share your product roadmap to the public and your users

Keeping customers engaged

UserVoice and Noora are great tools for communicating product updates with your users, as well as asking clarifying questions around use cases when they request new features. However, UserVoice only allows you to communicate with one-off messages to users. The Noora changelog is designed to be another marketing and SEO tool for your business. By publishing product updates in Noora, you can also gain search traffic to your business and brand.

Publish changelog announcements when you release new features

Pricing

Noora can be trialled (we offer a 7 day free trial) immediately without needing to speak to one of our sales team, and with pricing starting as low as $9/month for bootstrapped companies. This is in direct contrast to UserVoice's pricing, which starts at $500/month.

Set-up and ease of use

UserVoice is one of the oldest and most expensive solutions in the customer feedback space. It is designed for large Enterprises like Microsoft, which means a lot of the features you will be paying for are not applicable to your modern business. In contrast, Noora can be trialled for 7 days completely free of charge. Set-up takes only a few minutes, and you can be collecting feedback from your users immediately.

Examples of companies that use UserVoice

Typically global Enterprises have adopted UserVoice due to the cost and complexity of with getting started. Here's some examples of UserVoice feedback portals:

• Microsoft ToDo
• Microsoft Teams
• Excel

Integrations

Noora has integrations to the other tools that you are using. We connect to 1,000+ tools through our Zapier integration, as well as having bespoke integrations to Slack, Atlassian's Jira Cloud and Intercom.

Support

Because Noora is a younger competitor, we are able to offer dedicated support and work actively with each of our customers to resolve issues and build the product according to their needs. Unfortunately, with UserVoice unless you are a company the size of Microsoft, you can expect your feedback to fall on deaf ears. For example, this public roadmaps remains unresolved after almost 10 years!

Other UserVoice competitors

Apart from Noora, there are a lot of other businesses that also offer tools similar to UserVoice. We've collected a few of them here so that you can also compare Noora to these other tools.

• Canny
• Feature Upvote
• UseResponse
• Sleekplan

However, if you are already using UserVoice at your company and looking to move to a more modern, affordable solution, please reach out to us and we will help migrate your UserVoice data for you. If you're looking to collect feedback for an open source project or non-profit, we are also often able to accomodate you completely free of charge.

Switching to Noora from UserVoice? We've got you covered.