How to choose the right public roadmap tool for your product roadmap
Updated 19th February 2021
There is a temptation to keep your product roadmap private and a closely guarded secret. The myth is that if you reveal what you are working you’ll simply give your competitors the chance to copy and overtake you. But this is an outdated concept. Forward leaning, user focused companies are reaping the benefits from being transparent with their product roadmaps and engaging their users by turning their product roadmaps into public roadmaps. A great example of a public roadmap being executed well, is that of Buffer.
Why should I have a public roadmap?
By allowing your users to vote and comment on your product roadmap, you are giving yourself another channel of communication to them. This can only help to focus your product development efforts and give you confidence that you are working on the right user stories.
What are the best examples of public roadmaps?
To inspire you when sharing your own public roadmap, we've collected a few great examples of public roadmaps.
Buffer uses Trello to share their public roadmap. Here's a few key areas where we think they do a really great job:
- Easy to understand statuses so that their users can quickly see where a feature request is in the development pipeline.
- Asking for feature requests. Buffer chooses to link out to a Typeform that they've integrated on to their website to allow their users to send them feature requests.
- Voting for features. Anyone with a Trello account can add their vote to ideas that have been published to the roadmap. Of course, an even better practice would be to allow users to also vote on the ideas that the Buffer team don't promote to the roadmap. But we'll cover this part later in this article.
A screenshot of the Buffer public roadmap in February 2021
Monzo is very active with their community and chooses to collect user feedback and share what they've released using Discourse on a community forum.
- By allowing users to post and discuss ideas, they can get a lot of insight into which features are interesting to their users. This is a benefit compared to Buffer's more closed approach.
- By only having a "Released" section, they miss out on clearly visualizing which ideas have been promoted to their roadmap and are being worked on by their development teams.
- No clear voting system - only discussions.
Choosing the right public roadmap tool
When choosing a public roadmap tool, you should be looking for something that doesn’t require a great deal of maintenance or effort. There is nothing more damaging than an out of date product roadmap. Ideally, it should also offer two key features:
- Feature voting from users.
- Automated notifications when features ship to users.
You want to choose a tool that offers feature voting to your users so that you can gather feedback from your user base on your future product direction. Users shouldn’t decide the future of your product, but having your finger on the pulse of what your user base thinks is a good way of reducing churn and increasing engagement. Their input is another layer on top of your own insights and (hopefully) analytics from tools like Mixpanel and Amplitude.
Automated notifications are a powerful feature that ensures that you close the feedback loop with your users. It is extremely beneficial to keep your users updated when something they have requested makes it into the end product. This can either help reduce churn (users cancelling your service) or increase re-activation (churned users returning). By using a dedicated public roadmap tool, you will not need to manually hunt down users who have requested features. As soon as you mark the status of the feature request as “Shipped”, you can be sure that everyone who has voted for it will receive a notification.
Public roadmap tools you can choose from
Trello is a free kanban board tool that can also be used to share your product roadmap. Of course, with it being free it comes with a few downsides - your users will need to create a Trello account in order to vote on cards that you have placed on your Trello board. You'll also probably need to compromise and add a "Suggestions" card where users can add comments with their own feature ideas. This is a messy and unsatisfactory way to gather feedback from your users.
We're not convinced that Trello is the best option - since it does not allow for users to easily vote on ideas from each other. However, to help you if you do decide to adopt Trello for your public roadmap, here's an article from the team at Trello about how to set-up a public roadmap with them.
Canny is a popular feature upvoting tool from former Facebook employees. They offer very similar features to Noora, but at a much greater cost. You will be charged depending on the number of active users your board has, rather than a simple fixed fee as with Noora. Unlike Noora, it is not possible to customize the stages that your public roadmap has.
Noora is dedicated product feedback management tool for SaaS companies. It has been designed from the ground up to ensure that you can cleanly communicate your product roadmap and gather important feedback and insights from your users. As an added bonus, your users also do not need to create a specific account to add feedback, as Noora allows you to integrate your existing user accounts seamlessly or allow anonymous feedback. You can learn more about how Noora supports public roadmaps here.
Noora is a dedicated public roadmap and feedback management tool
How to set up a public roadmap
Step 1. Decide on the structure for your roadmap
Your roadmap should clearly demonstrate the flow of features that will make it into your product in the short, medium and long term. In order to do this, you need to settle on a structure for the statuses of your roadmap. Some examples are:
- Q1, Q2, Q3
- Planned, In Progress, Shipped
- March, April, May
- Now, Next, Later
Step 2. Define the ideas that you are working on
The second stage to sharing your public roadmap is to define the ideas that you are working on. As this roadmap will be shared with your users and customers, this is a great opportunity to write the description of the features with the voice of your product marketing teams. For example, you could write A new way to nurture your community on Instagram instead of simply, Instagram integration.
Step 3. Share the roadmap internally and externally
The final stage is to share the roadmap you've built both internally and externally. You could post a link to your team's Slack channel as well as sharing a link to the roadmap in the footer of your website, and asking for feedback publicly on Twitter and Facebook. Since you have hopefully chosen a roadmap tool that lets you gather feedback from your users and customers, you'll soon be able to see if your future plans resonate with your users.
Now we've covered a lot of ground in terms of how to choose, set-up and manage your public roadmap. We'll leave you with a final few thoughts on what to prioritize when choosing the right tool for the job:
- Keep it clean and simple. Select a tool that doesn't overwhelm your users. You want them to be able to see at a glance what you are working on, and be able to seamlessly add feedback without creating yet another user account.
- Make sure your roadmap is a two way street that lets your users give you feedback and vote on priorities. After all, you are building in public to reduce waste, and increase customer satisfaction.
Ready to get started with turning your product roadmap into a public roadmap? Noora is a feature voting and public roadmap tool that ticks all the boxes for essential features that we’ve covered in this article. You can get started for free for 14 days today!